Front Desk Supervisor

4 weeks ago


El Paso, Texas, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.

He/she is also responsible for maximizing room revenue and occupancy.

Responsibilities
  • Assist the Front Desk Manager and/or General Manager in providing exceptional guest service.
  • Maximize room revenue and occupancy through effective room merchandising and sales techniques.
  • Monitor and maintain accurate records of guest interactions, including check-in/check-out procedures, room assignments, and guest requests.
  • Ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Perform all duties of a Front Desk Agent, including answering phones, handling guest inquiries, and resolving guest complaints.
  • Assist in training new hires and current associates on a regular basis.
  • Attend meetings as required by management.
Requirements
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in a related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
Working Conditions

The Front Desk Supervisor will work in a fast-paced hotel environment, interacting with guests, associates, and management on a regular basis.

The ideal candidate will be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.

The Front Desk Supervisor will be required to maintain a high level of composure and objectivity under pressure, while also being able to work effectively in a team environment.


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