Front Desk Representative
1 week ago
As a Front Desk Agent at Aloft El Paso Downtown, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.
Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, maximizing room revenue and occupancy.
- Front Desk Operations: Maintain the front desk area, handle guest inquiries, and respond to requests for information, mail, and messages in a timely and professional manner.
- Reservations and Check-In/Check-Out: Process room reservations, check-in, and check-out, ensuring accuracy and efficiency.
- Communication: Establish and maintain good communication with fellow associates and other departments within the hotel, ensuring seamless service delivery.
- Problem-Solving: Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
- Education: High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Experience in a hotel or a related field is preferred.
- Skills: Possess a positive and upbeat personality, with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to work well in stressful, high-pressure situations.
- Competitive Pay: Enjoy a competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
- Professional Development: Opportunities for growth and development, including training and education programs to enhance your skills and knowledge.
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