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Customer Service Coordinator II

2 months ago

Memphis, Tennessee, United States Baptist Memorial Full time

Position Overview

The role of the Customer Service Coordinator II is essential in ensuring that our clients receive exceptional support and service. This position involves a variety of administrative and operational tasks aimed at enhancing customer satisfaction and streamlining service delivery.

Key Responsibilities

  • Facilitate effective communication between clients and the organization.
  • Manage inquiries and resolve issues in a timely manner.
  • Support the development and implementation of customer service policies.
  • Assist in training and mentoring junior staff members.
  • Maintain accurate records of customer interactions and transactions.

Qualifications and Experience

  • Proven experience in a customer service or administrative role.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively in a team environment.

About Baptist Memorial Health Care

Baptist Memorial Health Care is dedicated to providing high-quality healthcare services. Our team is composed of skilled professionals who are committed to our mission of healing, preaching, and teaching. We take pride in offering competitive compensation and benefits that reflect our appreciation for our staff's dedication and expertise.

Benefits Offered

  • Attractive salary packages
  • Paid time off and vacation
  • Opportunities for professional development
  • Comprehensive retirement plans
  • Health insurance options, including dental and vision coverage
  • Sick leave and service recognition programs
  • Free parking facilities
  • Short-term disability and life insurance
  • Health and dependent care spending accounts
  • Education assistance programs
  • Employee referral incentives