Customer Service Representative II

10 hours ago


Memphis, Tennessee, United States TJX Companies Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Associate II to join our team at TJX Companies. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive shopping experience.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and recommendations to customers
  • Process customer returns and exchanges
  • Collaborate with colleagues to achieve sales goals and improve customer satisfaction
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
What We Offer

As a Customer Service Associate II at TJX Companies, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive pay, benefits, and a comprehensive training program to ensure your success in this role.



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