Customer Service Specialist II
3 days ago
As a Specialist-Customer Care II at Baptist Memorial Health Care, you will play a vital role in ensuring exceptional customer service to our patients and insurance companies. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Handle daily customer inquiries from internal and external customers to completion.
- Process and follow up on claims, denials, and billing functions in a timely manner.
- Communicate effectively with patients, insurance companies, and other staff members to resolve issues and complete billing processes.
- Review and process adjustments to resolve credit balances and ensure account balances are accurate.
- Collaborate with other departments to ensure seamless communication and resolution of customer issues.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- One year of experience in a business-related clerical job, preferably in insurance follow-up or billing.
- Strong customer service skills and the ability to work in a high-stress environment.
- Knowledge of insurance billing and collections, as well as general office techniques.
We prefer candidates with:
- A degree in Healthcare Administration, Business, or a related field.
- Knowledge of ICD-9, ICD-10, CPT, and HCPCS codes.
- Experience with Microsoft Office and Outlook.
We offer a competitive salary, paid vacation/time off, continuing education opportunities, and a generous retirement plan. We also provide health insurance, sick leave, service awards, free parking, short-term disability, life insurance, and health care and dependent care spending accounts.
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Customer Service Specialist II
4 weeks ago
Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full timeJob SummaryAs a Specialist-Customer Care II at Baptist Memorial Health Care Corporation, you will play a vital role in ensuring seamless customer interactions and efficient claims processing. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesHandle customer...
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Customer Service Specialist II
2 weeks ago
Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full timeJob SummaryAs a Specialist-Customer Care II at Baptist Memorial Health Care Corporation, you will play a vital role in ensuring seamless customer interactions and efficient claims processing. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesHandle customer...
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Customer Service Specialist II
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Customer Service Specialist II
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Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full timeJob Summary:As a Specialist-Customer Care II at Baptist Memorial Health Care, you will play a vital role in ensuring exceptional customer service to our patients and insurance companies. Your primary responsibility will be to handle daily customer inquiries, resolve claims and billing issues, and provide timely follow-up on accounts receivable. You will...
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