Customer Service Specialist II

3 days ago


Memphis, Tennessee, United States Baptist Memorial Full time
Job Summary

As a Specialist-Customer Care II at Baptist Memorial Health Care, you will play a vital role in ensuring exceptional customer service to our patients and insurance companies. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Handle daily customer inquiries from internal and external customers to completion.
  • Process and follow up on claims, denials, and billing functions in a timely manner.
  • Communicate effectively with patients, insurance companies, and other staff members to resolve issues and complete billing processes.
  • Review and process adjustments to resolve credit balances and ensure account balances are accurate.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • One year of experience in a business-related clerical job, preferably in insurance follow-up or billing.
  • Strong customer service skills and the ability to work in a high-stress environment.
  • Knowledge of insurance billing and collections, as well as general office techniques.
Preferred Qualifications

We prefer candidates with:

  • A degree in Healthcare Administration, Business, or a related field.
  • Knowledge of ICD-9, ICD-10, CPT, and HCPCS codes.
  • Experience with Microsoft Office and Outlook.
About Baptist Memorial Health Care

We offer a competitive salary, paid vacation/time off, continuing education opportunities, and a generous retirement plan. We also provide health insurance, sick leave, service awards, free parking, short-term disability, life insurance, and health care and dependent care spending accounts.



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