Customer Service Specialist II

3 days ago


Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full time
Job Summary

As a Specialist-Customer Care II at Baptist Memorial Health Care Corporation, you will play a vital role in ensuring seamless customer interactions and efficient claims processing. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Process and follow up on insurance claims, ensuring accurate and timely payment.
  • Communicate with patients, insurance companies, and internal stakeholders to resolve billing and claims-related issues.
  • Review and analyze claims data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
Requirements and Preferences

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • One year of experience in a customer service or claims-related role.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of insurance billing and claims processing procedures.
About Baptist Memorial Health Care Corporation

We offer a competitive salary, paid vacation time, continuing education opportunities, and a generous retirement plan. Our benefits package includes health insurance, dental and vision coverage, sick leave, and service awards. We also offer free parking and short-term disability insurance.



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