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Customer Service Specialist II

4 weeks ago

Memphis, Tennessee, United States Baptist Memorial Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist II to join our team at Baptist Memorial Health Care. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring timely and accurate resolution of claims and billing issues.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process and verify patient information, insurance claims, and billing data
  • Communicate effectively with patients, insurance companies, and internal stakeholders
  • Work collaboratively with the team to ensure seamless customer service and billing processes

Requirements:

  • High school diploma or equivalent required; some college or associate degree preferred
  • Minimum 1 year of experience in customer service, insurance, or billing; 3 years preferred
  • Excellent communication, problem-solving, and organizational skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

About Baptist Memorial Health Care:

We are a leading healthcare provider in the Mid-South, committed to delivering exceptional patient care and service. Our team is dedicated to making a positive impact in the lives of our patients and communities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.