Customer Service Coordinator

1 month ago

Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full time
Job Summary:

As a Coordinator-Customer Service Lead at Baptist Memorial Health Care Corporation, you will play a vital role in promoting a high level of customer satisfaction during patient interactions. This requires knowledge of departmental and corporate policies and procedures. You will maintain accurate and timely billing information, process appointments, and daily reconcile charge and payment entries and bank deposits. Additionally, you will perform lead duties as assigned and be subject to overtime and callback as required.

Key Responsibilities:

  • Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close out procedures for internal controls and cash balancing.
  • Maintain a working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possess comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answer telephones, take and direct messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
  • Maintain an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
  • Coordinate resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Carry out all other duties assigned by the Clinic Manager in a timely manner.
  • Coordinate and perform customer service activities by assisting staff to insure that department goals are met.
  • Complete assigned goals.
Requirements and Preferences:

Education:

Preferred: Collegiate or medical trade completion. Associates Degree

Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience:

Preferred: Two year's current experience with insurance billing and/or medical collection and medical terminology.

Special Skills:

Preferred: Proficient with 10-key.

Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

About Baptist Memorial Health Care Corporation:

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

What We Offer:

  • Competitive salaries
  • Paid vacation/time off
  • Continuing education opportunities
  • Generous retirement plan
  • Health insurance, including dental and vision
  • Sick leave
  • Service awards
  • Free parking
  • Short-term disability
  • Life insurance
  • Health care and dependent care spending accounts
  • Education assistance/continuing education
  • Employee referral program

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