Senior Manager, Client Experience Lead

4 weeks ago

San Francisco, California, United States Weber Shandwick Full time
Job Summary

Weber Shandwick is seeking a Senior Manager, Client Experience to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with B2B comms, including B2B technology, with strong project and campaign management skills. They will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling.

Responsibilities:
  • Serve as a primary day-to-day client contact, providing tactical counsel, managing workflows, leading projects, and anticipating client and team needs.
  • Contribute to the growth of the West Coast and North America technology practice, while strengthening the West Coast and North America Corporate practice.
  • Lead client communications, with supervision from manager, and represent the agency to internal and external stakeholders.
  • Develop story ideas, draft media relations materials, and pitch media to secure earned coverage.
  • Track account activities and proactively share updates with clients.
  • Assist with account budgeting recommendations and ongoing tracking.
  • Serve as a role model to team members, delegate tasks, and remain accountable for outcomes.
Basic Qualifications:
  • BA or BS in communications or a related field.
  • 6-7 years of related communications experience.
  • Experience in the technology sector, ideally enterprise technology.
  • Critical thinking skills, with the ability to ask questions and solve problems effectively.
  • Exceptional judgment when working with team members, client contacts, and partners.
  • Strong hands-on skills, with the ability to organize projects and operate multi-faceted programs.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with clients and internal team members.
  • Strong time management skills and attention to detail.
  • Ability to adapt quickly to changes.
  • Potential to lead multiple accounts and interact with senior-level clients.
  • Desire and ability to work in a fast-paced, entrepreneurial environment, with a self-starter mentality.
  • Proficiency in Microsoft Office Suite, online services, and AP style writing.
Additional Qualifications:
  • Strong oral and written communication skills.
  • Strong time management skills and attention to detail.
  • Familiarity with Cision and other PR tools.
  • Results-oriented.
  • Team player.
  • Self-starter who accepts ownership of their work and can take direction.
Benefits:
  • Medical.
  • Dental.
  • Vision.
  • 401k (with employer match).
  • Tuition Reimbursement.
  • Juice Money - $60 monthly reimbursement for health, mind, body, and soul nourishment.
  • MyDays - Flexible holiday schedules.
  • Short-Term Disability.
  • Paid Employee Family Leave.
  • Family Building Benefit.

Salary range: $89,000 - $105,000. Where an employee or prospective employee is paid within this range will depend on factors such as market considerations, budgetary considerations, tenure, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer, recruiting qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

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