Senior Manager, Client Experience Lead

17 hours ago

San Francisco, California, United States Weber Shandwick Full time
Job Summary

Weber Shandwick is seeking a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B communications, including B2B technology, with strong project and campaign management skills, including experience managing workstreams and clients spanning offices and time zones.

Responsibilities:
  • Serve as a primary day-to-day client contact, providing tactical counsel, managing workflows, leading projects, and anticipating the needs of the client and team.
  • Serve as a key day-to-day player in the fast-growing West Coast and North America technology practice, in addition to contributing to the strength of the West Coast and North America Corporate practice.
  • Lead client communications with supervision from manager and reliably represent the agency to both internal and external stakeholders.
  • Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage.
  • Track the status of account activities and take a lead role in proactively sharing updates with clients.
  • Assist in account budgeting recommendations and ongoing tracking.
  • Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes.
Basic Qualifications:
  • BA or BS in communications or a related field.
  • 6-7 years of related communications experience.
  • Experience in the technology sector, ideally enterprise technology.
  • Ability to think critically about account work, ask questions as needed, and effectively solve problems.
  • Exceptional judgment when working with team members, client contacts, and partners.
  • Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs.
  • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels.
  • Strong time management skills and attention to detail.
  • Ability to adapt quickly to changes.
  • Demonstrates potential to lead multiple accounts and interact with senior-level clients.
  • Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization.
  • Proficiency in Microsoft Office Suite, online services, and AP style writing is essential.
Additional Qualifications:
  • Strong oral and written communication skills.
  • Strong time management skills and attention to detail.
  • Familiarity with Cision and other PR tools.
  • Results-oriented.
  • Team player.
  • Self-starter who accepts 'ownership' of their own work but can also take direction.
Benefits:
  • Medical.
  • Dental.
  • Vision.
  • 401k (with employer match).
  • Tuition Reimbursement.
  • Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul.
  • MyDays - Flexible holiday schedules.
  • Short-Term Disability.
  • Paid Employee Family Leave.
  • Family Building Benefit.

Salary range: $89,000 - $105,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

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