Senior Client Leadership Manager

7 days ago

San Francisco, California, United States SupportFinity Full time
Job Description

As a Senior Client Leadership Manager at Dentsu Creative US, you will play a critical role in driving the growth and success of our clients. You will be responsible for building and sustaining relationships with senior-level clients, aligning their brand strategy with our agency's capabilities, and leading teams through strategic development and creative ideation.

Key Responsibilities:
  • Build and sustain relationships with senior-level clients, becoming a trusted strategic partner.
  • Align the brand's strategy with partners, including internal and external agencies.
  • Lead teams through strategic development and creative ideation, leveraging different capabilities to present client brand-building opportunities and agency-building initiatives.
  • Increase account growth, establishing integrated cross-functional teams.
  • Oversee all account operations, including financial planning and revenue forecasting.
  • Identify client issues and work with agency partners to provide solutions.
  • Provide honest and valuable counsel to the agency team.
  • Collaborate with agency partners as an IAT leader.
  • Create applicable development plans for direct reports and junior team members.
  • Manage direct reports, ranging from Account Executive through Account Director levels.
  • Empower teams through engaging career development practices, maximizing learning and productivity while minimizing turnover.
  • Inspire agency and client confidence, seeking opportunities to promote our client relationship.
  • Fuel agency culture and progress.
  • In partnership with Portfolio Lead/EVP/SVP, oversee client financials and account profitability.
  • Analyze P&L statements and take necessary action to ensure profitability.
  • Provide leadership on agency delivery, ensuring all deliverables are produced on time, on budget, and meet our client's expectations.
  • Align the brand's strategy with both internal and external partners, ensuring consistent execution across all performance marketing channels.
  • Lead teams in the strategic development and creative ideation process, ensuring that creative testing and creative assets are optimized for performance.
  • Understand tools and technology to automate creative workflows, scaling creative production across email, digital, video, and site, while maintaining brand integrity.
  • Analyze creative performance across channels (email, digital, video, and site) to provide actionable insights and optimize campaigns.
  • Work with the strategy team to drive data-informed decision-making to improve efficiency and effectiveness of creative executions.
  • Collaborate across different capabilities within the agency, bringing together creative, media, and technology teams to present brand and results-driving opportunities and drive agency-building initiatives.
Qualifications:
  • Minimum 10 years of integrated agency account management experience.
  • Minimum 8 years experience as an account team leader/senior client advisor.
  • Minimum 5 years in a senior supervisory role.
  • Project management expert.
  • Experience empowering, keeping teams on track, and participating in the professional development of staff.
  • Experience with financial planning and revenue forecasting.
  • Experience in complex categories / rigorous corporate image businesses.
  • Expertise in performance creative, including experience with creative automation and creative performance analysis across channels (email, digital, video, and site) and management of creative testing learning agendas.
  • Experience with how brand strategy translates into performance marketing channels.
  • Ability to interpret creative performance data and translate it into actionable strategies.

This is a hybrid position, with the office location being in San Francisco, CA. You are expected to commute to The Bay Area.

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