Food & Beverage Operations Coordinator
7 days ago
Crafty is seeking a highly skilled and motivated Flex Food & Beverage Associate to support daily operations for our client-field teams. This is a dynamic and fast-paced role that requires strong organizational capabilities, attention to detail, and excellent communication skills.
Key Responsibilities- On-Site Operations Support: Fill in as the operator on-site when shift coverage is needed, ensuring seamless execution of daily tasks and activities.
- Quality Control Walkthroughs: Regularly conduct quality control walkthroughs to ensure all policies, procedures, and controls are being followed, including aesthetics, food safety, backstock organization, equipment maintenance, and stocking/merchandising standards.
- Troubleshooting and Equipment Maintenance: Troubleshoot and resolve equipment issues on site, including placing work orders when necessary.
- Client Communication: Provide excellent client communication, ensuring timely and effective resolution of client concerns and issues.
- Training and Development: Provide training on-site to new hires at client sites, ensuring a smooth onboarding process and effective knowledge transfer.
- Preparation and Coordination: Prepare operator teams with relevant documentation, including task lists and onsite manuals, as needed.
- Equipment Coordination: Coordinate equipment fixes with Field Coordinator (Kitchen) and Service Operations teams.
- Quality Control Check Summary: Complete quality control check summary write-ups after walkthroughs.
- Project Planning and Execution: Work on projects and project planning with the Field Coordinator team, including training programs, implementations, client site planograms, and task lists.
- Customer Service Experience: Proven ability to solve customer challenges on the spot, ensuring customer satisfaction and happiness.
- Multi-Tasking and Prioritization: Ability to deal with unpredictable requests from customers and the team, prioritizing tasks and executing them efficiently.
- Morning Person: Ability to work early morning shifts, starting as early as 5:45am.
- High Organizational Capabilities: Strong attention to detail and ability to maintain a high level of organization in a fast-paced environment.
- Reliability and Adaptability: Incredibly reliable and highly adaptable, with the ability to thrive in a dynamic and ever-changing environment.
- Physical Demands: Ability to frequently lift up to 15+ lbs, work on your feet, and perform frequent bending and lifting.
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