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Client Relations Specialist

2 months ago

Miami, Florida, United States AardvarkInsure Corporation Full time
Job Overview

AardvarkInsure Corporation stands as a prominent player in the Insure Tech sector across the United States, dedicated to assisting clients in selecting optimal travel insurance for their journeys. We pride ourselves on achieving the highest TrustPilot rating among travel insurance providers in the nation and are recognized as a Great Place to Work.

Position Summary: This role is ideal for individuals such as retirees, veterans, students, parents, or caregivers re-entering the workforce and seeking part-time opportunities. The position requires availability from Monday to Friday, 11:30 AM to 3:30 PM EST. Applicants unable to meet this schedule should refrain from applying.

Key Responsibilities
  • Engage with customers through chats, calls, and emails, focusing on providing assistance without cold calling or solicitation.
  • Prioritize customer needs by helping them identify the most affordable insurance policies tailored to their requirements.
  • Contribute to our content by writing articles for our website or assisting in updating our internal database when not directly engaged with clients.
  • Ensure compliance with licensing requirements by coordinating with Aardy to maintain a valid insurance license.
  • Complete mandatory training for client managers within the initial 30 to 45 days of employment.
Qualifications

Mandatory:

  1. Possession of a valid Producer's License with Property Casualty authority, ideally with a future expiration date.
  2. A minimum of three years of experience in insurance sales.
  3. At least one year of experience in a fully remote role.
  4. Proficient in English, both verbal and written, with strong communication skills.
  5. Experience in customer service, preferably in a call center setting.
  6. Familiarity with basic software applications such as Microsoft Office, Slack, Zoom, Salesforce, and Email.
  7. Exceptional attention to detail and the ability to learn new systems swiftly.
  8. Strong time management skills with the capacity to handle multiple tasks effectively.
  9. Availability to work Monday through Friday, 11:30 AM to 3:30 PM EST.

Preferred:

  • Background in travel insurance is advantageous but not essential.
  • Possession of A, H & L licenses is a plus.
  • Typing speed of 50 words per minute.
  • Willingness to take on additional shifts or hours as needed.

Our ideal candidate will be self-driven, curious, honest, and transparent, with a warm demeanor and a sense of humor. We value individuals who are reliable and uphold our culture of treating employees as people rather than just workers.

Benefits for Part-Time Employees
  • Competitive hourly rate of $29.03 (non-negotiable for part-time roles).
  • Up to 7.5 days (60 hours) of paid time off annually.
  • Provided equipment includes a PC and monitor, along with standard peripherals.
  • Retirement plan featuring a 401k safe harbor plan with up to a 6% company match.
  • Peer rewards through the Bonusly platform.
  • Monthly internet stipend of $40.
  • Home furniture stipend of $250 after 90 days of employment.
  • Monthly incentives.

This part-time position is classified as non-exempt and will report directly to a Team Leader after training. Weekly hours may vary, with an estimate of 20-25 hours per week based on business needs. Part-time employees receive fair benefits, though not equivalent to full-time packages.

Note: Candidates must be legally authorized to work in the U.S. Sponsorship is not available. Applicants must reside in the United States and maintain this residency during employment. The training schedule typically runs Monday through Friday, 9 AM to 6 PM EST, with adjustments made as necessary for part-time employees.

Application Process
  1. Apply through the designated link/directions.
  2. Include "Client Manager - PT" in the subject line, along with a brief cover letter and resume.
  3. Submissions not adhering to these guidelines will be discarded.

AardvarkInsure Corporation is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment. We comply with all federal, state, and local laws regarding employment practices.