Intake Coordinator
2 days ago
St. Croix Hospice is seeking a highly skilled Intake Coordinator to join our team. As an Intake Coordinator, you will play a critical role in ensuring seamless patient transitions from referral to home care.
Key Responsibilities:- Verify client funding sources and work with providers and funding sources to obtain authorizations for service.
- Collect accurate information for billing and ensure compliance with state, federal, and CHAP referral/intake regulatory requirements.
- Establish and maintain positive working relationships with current and potential referral sources.
- Coordinate patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
- Monitor community and customer perceptions of St. Croix Hospice as a high-quality provider of services.
- Ensure maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
- Maintain comprehensive working knowledge of St. Croix Hospice contractual relationships and ensure patients are admitted according to contract provisions.
- Participate in quality assessment performance improvement teams and activities.
- Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources.
- High School Diploma or Equivalent; Associate Degree in Business, Office Administration preferred.
- Two (1) + years of experience in a healthcare setting, billing, and familiar with medical terminology; insurance knowledge and previous admission experience preferred.
- Strong communication skills, verbal and written.
- Working knowledge of office equipment, including fax, printer, photocopier, and voice mail.
- Strong computer skills with knowledge of Microsoft Word and Excel.
- Ability to deal tactfully with customers and the community.
- Demonstrates good communications, negotiation, and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
- Two medical plan choices.
- Dental, vision, and life insurance benefits.
- Tuition reimbursement.
- Customized Mental Health Support Program.
- Employee Assistance Program.
- Paid time off and paid holidays.
- 401k Retirement Plan with up to 4% employer matching.
- Flexible Spending Account (FSA).
- Company-paid Basic Life Insurance, AD&D, Short Term, and Long-Term Disability.
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