Intake and Scheduling Coordinator

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Nystrom & Associates, Ltd. Full time
Job Title: Intake and Scheduling Coordinator

Nystrom & Associates, Ltd. is seeking a highly skilled Intake and Scheduling Coordinator to join our team. As the first point of contact for patients, you will be responsible for answering in-bound phone calls, making out-bound calls to schedule patients for medical appointments, and providing exceptional customer service.

Key Responsibilities:
  • Answer patient phone calls in a timely and courteous manner
  • Accurately schedule and educate patients on appropriate mental health services
  • Collect payment information for copayments, private payments, patient balances, and record payments
  • Escalate phone calls to the Call Center Management Team/Clinic Office Managers when appropriate
Requirements:
  • Able to handle a high volume of calls
  • Strong ability to multi-task, handle stress, de-escalate, and problem solve
  • Positive attitude and ability to be flexible
  • Proficient with using computer systems and typing; Working knowledge of Microsoft Office is ideal but not required
  • Bachelors Degree preferred; High School Diploma required
Benefits:
  • Medical & Dental insurance
  • Opportunities for professional growth and career advancement
  • Health Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expenses
  • Paid Time Off (PTO) & Paid Holidays
  • 401(K) Retirement Plan with an employer matching program
  • Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
  • Partnerships with local universities for tuition discounts


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