Clinical Team Coordinator

2 days ago


GondrecourtleChâteau, Grand Est, United States Knute Nelson Full time
Job Summary

We are seeking a highly organized and detail-oriented Clinical Team Assistant to join our team at Knute Nelson. This role will be responsible for managing and coordinating all incoming home health referrals, scheduling operations, and quality assurance initiatives.

Key Responsibilities
  • Coordination of Patient Care
    • Communicate with referral sources, patients, caregivers, and staff to ensure coordination of patient care through admission.
    • Lead the scheduling of admissions with clinical staff to ensure timely initiation of care.
    • Document all patient communications within the clinical record promptly.
  • Daily Operations for Managing New Home Health Referrals, Evaluations & Admissions
    • Work closely with the intake team to receive referrals, contact clients in a timely manner, triage their needs, and schedule & communicate appropriately.
    • Review and coordinate all incoming home health referrals effectively and efficiently, focusing on referral to admission conversion ratios to ensure agency admission goals are met.
    • Lead the scheduling of admissions with clinical staff to ensure timely initiation of care. Overcome objections from clients or caregivers in regard to starting services to improve overall conversion rates. Work with the Director of Patient Access on challenging situations that may result in a non-admission due to client/caregiver refusal.
    • Follow-up with referral sources regarding non-admissions, when appropriate.
    • Manage referral workflow in EMR and communicate appropriately with all referral sources, caregivers, and new patients.
    • Maintain communication with the home health interdisciplinary team and manage scheduling of all patient informational visits and admissions.
    • Collaborate with the clinical manager to ensure awareness of staffing availability for nursing and therapy for all new admissions to maintain timely initiation of care.
  • Continuous Improvement/Other Duties as Assigned
    • Actively participate in continuous improvement initiatives and projects related to referral management.
    • Assist with special projects as assigned.
    • The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
    Requirements
    • MN Licensed Practical Nurse or EMT is required.
    • Must obtain CPR certification within 6 months from date of hire.
    • Must have adequate computer skills.
    • Must complete and pass a state required background study.
    • Able to physically perform the duties required by the position.
    • Required to have the ability to read, write, and speak English well enough to communicate with staff, clients, and visitors.

This is a full-time position with a schedule of 80 hours per pay period, Monday-Friday, 8 am - 4:30 pm.



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