Senior Sales Executive

3 weeks ago

Chicago, Illinois, United States Marriott Full time
Job Summary

As a Senior Sales Executive at Marriott, you will serve as the on-property liaison for group sales within the pre-defined peak room parameters. Your primary responsibility will be to contract and close group business, conduct site inspections, and verify that business is turned over properly and in a timely fashion for quality service delivery. You will also be responsible for achieving group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Key Responsibilities

Achieve group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.

Understand the overall market and know how to sell against competitors' strengths and weaknesses, economic trends, supply and demand, etc.

Close the best opportunities for the property based on market conditions and property needs.

Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

Achieve group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Partner with Area Sales to identify new group/catering business and achieve personal and property revenue goals.

Develop group sales revenue and operation budgets, and provide forecasting reports.

Work with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.

Assist with selling, implementation, and follow-through of group sales promotions.

Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.

Provide accurate, complete, and effective turnover to Event Management.

Execute and support Marriott's Customer Service Standards and hotel's Brand Standards.

Conduct site inspections, as required.

Monitor same day selling procedures to maximize room revenue and control hotel occupancy.

Execute and support the operational aspects of business booked, such as generating proposal, writing contract, customer correspondence.

Participate in and practice daily service basics of the brand, such as MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting.

Verify that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high-level service.

Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Verify successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.

Requirements

High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Large group sales experience.

Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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