Automotive Service Consultant
2 weeks ago
Overview:
If you possess a strong enthusiasm for delivering outstanding customer support and have a keen interest in the automotive sector, the Automotive Service Consultant role at Sun Auto Tire & Service may be the perfect fit for you.
About Us:
Sun Auto Tire & Service has been dedicated to providing swift and efficient service for over a decade, proudly serving a wide area with a focus on enhancing vehicle performance through systematic automotive repair processes.
Role Responsibilities:
The Automotive Service Consultant is tasked with promoting and selling all products and services offered by Sun Auto Tire & Service, adhering to the company's established standards and expectations.
- Customer Interaction: Greet customers professionally and courteously, both in person and over the phone, utilizing standardized customer service techniques.
- Needs Assessment: Listen attentively to customer concerns, inspect vehicles, and refer to service history to accurately identify and confirm service needs.
- Service Recommendations: Clearly communicate any additional recommendations from the Automotive Technician, enabling customers to make informed decisions.
- Documentation: Properly document all recommendations in the customer file and provide accurate quotes detailing costs and timeframes for approved services.
- Customer Updates: Keep customers informed throughout the day regarding the status of their services.
- Checkout Procedures: Follow established procedures when finalizing customer transactions, including reviewing completed inspections and explaining applicable warranties.
- Follow-Up: Conduct follow-up calls to ensure customer satisfaction regarding services rendered.
- Inventory Tracking: Monitor all new returns, core returns, and warranty parts for individual customers.
- Other duties as assigned.
Qualifications:
- High School Diploma or equivalent required.
- Previous experience as a Service Consultant is preferred but not mandatory.
- Professional appearance and the ability to thrive in a process-driven environment.
- Must possess a valid driver's license or obtain one within 30 days of hire.
- Ability to work a minimum of five days, including Saturdays.
Sun Auto Tire & Service is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.
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