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Service Representative

2 months ago

McKinney, Texas, United States Meineke Car Care Full time
Service Writer Position at Meineke Car Care

Overview

We are seeking a dedicated and results-driven Service Writer to join our team at Meineke Car Care. This role offers opportunities for career growth in a rapidly expanding organization. The ideal candidate should be proactive, possess exceptional interpersonal and communication skills, and proficient in utilizing computer systems. While prior experience in the automotive sector is beneficial, it is not a requirement.

Key Responsibilities

Customer Service

  • Prioritize customer satisfaction by exceeding expectations
  • Foster a positive customer service environment by accommodating customer requests and ensuring their contentment
  • Adhere to company protocols for welcoming, assisting, and advising customers on service procedures
  • Educate customers on vehicle inspection outcomes, recommend necessary repairs, and address inquiries
  • Maintain ongoing communication with customers, addressing issues promptly
  • Ensure consistent and accurate vehicle inspections are conducted
  • Handle customer feedback and complaints effectively
  • Execute the customer callback process efficiently

Sales

  • Achieve weekly and monthly sales targets
  • Proactively secure appointments to boost sales figures
  • Support sales initiatives to drive revenue growth

Operational Efficiency

  • Maintain a comprehensive understanding of the point-of-sale system
  • Efficiently create repair tickets and manage parts ordering
  • Ensure accurate documentation on all transactions
  • Enter pricing details precisely into the system

Store Maintenance

  • Ensure the store maintains a clean and professional appearance
  • Assist in routine store maintenance tasks
  • Handle inventory tasks and support with store maintenance
  • Complete closing tasks as required

Team Collaboration

  • Collaborate effectively with team members
  • Provide training and guidance to new team members
  • Cultivate a positive team environment
  • Promote teamwork, positivity, and accountability within the team

Qualifications and Skills

  • Minimum of 5 years experience in sales or customer service leadership roles
  • Proficiency in using point-of-sale and Windows software
  • Outstanding interpersonal and communication abilities
  • Self-motivated and capable of handling multiple tasks
  • Interest in the automotive field