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Automotive Service Consultant

2 months ago

McKinney, Texas, United States Meineke Car Care Full time
Automotive Service Consultant Position at Meineke Car Care

Overview

We are looking for a committed and results-driven Automotive Service Consultant to become a part of our team at Meineke Car Care. This position presents avenues for professional advancement within a growing organization. The perfect candidate should be proactive, exhibit excellent interpersonal and communication skills, and be adept at using computer systems. Previous experience in the automotive industry is advantageous but not mandatory.

Key Responsibilities

Customer Engagement

  • Ensure customer satisfaction by surpassing expectations
  • Promote a welcoming customer service atmosphere by accommodating requests and ensuring client happiness
  • Follow company guidelines for greeting, assisting, and advising clients on service processes
  • Inform customers about vehicle inspection results, suggest necessary repairs, and respond to questions
  • Maintain continuous communication with clients, addressing concerns promptly
  • Guarantee that thorough and precise vehicle inspections are performed
  • Effectively manage customer feedback and complaints
  • Implement the customer follow-up process efficiently

Sales Performance

  • Meet weekly and monthly sales objectives
  • Actively schedule appointments to enhance sales performance
  • Support sales strategies to drive revenue growth

Telephone Communication

  • Strictly adhere to company telephone protocols
  • Regularly assess recorded calls for performance improvement

Point of Sale Management

  • Maintain a thorough understanding of the point-of-sale system
  • Efficiently generate repair orders and manage parts procurement
  • Ensure accurate documentation of all transactions
  • Precisely input pricing information into the system

Facility Maintenance

  • Ensure the facility maintains a clean and professional appearance
  • Assist with routine maintenance tasks
  • Manage inventory tasks and support overall facility upkeep
  • Complete closing procedures as necessary

Team Collaboration

  • Work collaboratively with team members
  • Provide training and support to new team members
  • Foster a positive team culture
  • Encourage teamwork, positivity, and accountability within the group

Qualifications and Skills

  • At least 5 years of experience in sales or customer service leadership roles
  • Proficient in point-of-sale systems and Windows software
  • Exceptional interpersonal and communication skills
  • Self-motivated and capable of managing multiple responsibilities
  • Genuine interest in the automotive industry