Automotive Customer Service Specialist

2 weeks ago


McKinney, Texas, United States Driver's Edge Auto Repair Full time
Job Overview

We are seeking a dedicated Automotive Service Advisor who is enthusiastic about delivering outstanding customer support and possesses a keen interest in the automotive sector. This role at Driver's Edge Auto Repair is pivotal in enhancing customer satisfaction and ensuring a seamless service experience.

Driver's Edge Auto Repair has been a trusted provider of swift and efficient automotive services for over a decade, proudly serving the Dallas & Fort Worth regions. Our commitment to excellence is reflected in our systematic approach to automotive repair, ensuring optimal vehicle performance.

Compensation: $45,000/Yr to $60,000/Yr.

Benefits Include:

  • Closed on Sundays
  • Competitive Bi-Weekly Compensation
  • Tuition Reimbursement Program
  • Paid Time Off and Sick Leave
  • Six Paid Holidays
  • Medical, Dental, and Vision Insurance (Effective the 1st of the Month following Hire)
  • Company-Paid Life Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services for Personal and Immediate Family Vehicles
  • Opportunities for Career Advancement

Key Responsibilities:

  • Greet customers promptly and professionally, both in person and via phone, adhering to the company's customer service standards.
  • Listen attentively to customer concerns, inspect vehicles, and reference service history to accurately assess service needs.
  • Recommend services based on expertise, clearly communicating any additional suggestions from the Automotive Technician to the customer.
  • Promote the sale of relevant services, parts, and accessories by demonstrating a thorough understanding of the products and their service requirements.
  • Provide customers with precise quotes that outline costs and completion timelines for approved services, keeping them updated throughout the process.
  • Follow established procedures for processing customer transactions, including reviewing completed inspections and explaining applicable warranties.
  • Conduct follow-up calls post-service to ensure customer satisfaction and address any declined services.
  • Maintain accurate records of returns, core returns, and warranty parts for customers.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Previous experience as a Service Advisor is preferred but not mandatory.
  • Professional demeanor and proven ability to thrive in a process-oriented environment.
  • Possession of a valid driver's license or the ability to obtain one within 30 days of hire.
  • Availability to work a minimum of five days, including Saturdays.

Driver's Edge Auto Repair is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.



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