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Automotive Customer Service Consultant
2 months ago
We are seeking a dedicated Automotive Service Advisor who is enthusiastic about delivering outstanding customer support and possesses a keen interest in the automotive sector.
Driver's Edge Auto Repair has been a leader in providing efficient and reliable automotive services for over a decade. We proudly cater to the greater Dallas & Fort Worth regions, ensuring optimal vehicle performance through established methodologies and a systematic approach to automotive care.
The Service Advisor plays a crucial role in promoting and selling the full range of products and services available at Driver's Edge, adhering to the company's standards and expectations.
Compensation: $45,000/Yr to $60,000/Yr.
Benefits Include:
- Closed on Sundays
- Competitive Bi-Weekly Compensation
- Tuition Reimbursement Program
- Paid Time Off for Vacation and Illness
- 6 Paid Holidays Annually
- Comprehensive Medical, Dental, and Vision Insurance (Effective the 1st of the Month after Hire)
- Company-Paid Life Insurance
- 401(k) Retirement Savings Plan with Company Match
- Discounts on Services for Personal and Immediate Family Vehicles
- Opportunities for Career Advancement
Key Responsibilities:
- Greet customers promptly and professionally, both in person and via phone, utilizing standardized customer service techniques.
- Listen attentively to customer concerns; inspect vehicles and review service history to accurately assess service needs.
- Recommend services based on knowledge and communicate additional recommendations from Automotive Technicians to customers, enabling informed decisions. Document all recommendations thoroughly.
- Promote sales of relevant services, parts, and accessories by demonstrating a solid understanding of products and their service requirements.
- Provide customers with precise quotes detailing costs and completion times for approved services, along with regular updates on service status.
- Follow established procedures for processing customer transactions, including reviewing completed inspections and explaining applicable warranties.
- Conduct follow-up calls post-repair and for declined services to ensure customer satisfaction.
- Monitor all new returns, core returns, and warranty parts for individual customers.
- Perform other assigned duties as needed.
Qualifications:
- High School Diploma or equivalent required.
- Previous experience as a Service Advisor is preferred but not mandatory.
- Professional demeanor and proven ability to thrive in a process-oriented environment.
- Must possess a valid driver's license or obtain one within 30 days of hire.
- Availability to work a minimum of five days per week, including Saturdays.
Driver's Edge Auto Repair is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
