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Front-End Operations Manager

2 months ago


Charleston, West Virginia, United States Restaurant Depot Full time
Front-End Manager Job Description

Job Summary:

We are seeking a highly skilled and experienced Front-End Manager to join our team at Restaurant Depot. As a Front-End Manager, you will be responsible for ensuring the smooth operation of our front-end operations, including supervising cashiers, loaders, and checkers, and maintaining a high level of customer service.

Key Responsibilities:

  1. Supervise and Train Front-End Staff: Supervise, train, and evaluate the performance of cashiers, loaders, and checkers to ensure they are meeting the highest standards of customer service and operational efficiency.
  2. Ensure Safe Operating Procedures: Ensure that all front-end staff are following safe operating procedures to prevent accidents and injuries.
  3. Manage Front-End Operations: Oversee the daily operations of the front-end, including managing inventory, processing transactions, and maintaining a clean and organized workspace.
  4. Provide Excellent Customer Service: Ensure that all customers receive a high level of service, including responding to customer complaints and resolving issues in a timely and professional manner.
  5. Monitor and Analyze Performance: Monitor and analyze the performance of front-end staff, including sales, customer satisfaction, and operational efficiency, to identify areas for improvement.

Requirements:

  1. Education and Experience: Bachelor's degree or equivalent experience in a related field, such as customer service or operations management.
  2. Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with front-end staff, customers, and other stakeholders.
  3. Leadership and Problem-Solving Skills: Strong leadership and problem-solving skills, with the ability to make sound decisions and take initiative in a fast-paced environment.
  4. Computer Literacy: Proficiency in computer software and systems, including point-of-sale systems and inventory management software.

Work Environment:

The Front-End Manager will work in a fast-paced retail environment, with frequent interactions with customers, front-end staff, and other stakeholders. The ideal candidate will be able to work effectively in a team environment, with a high level of energy and enthusiasm.

Salary:

$17.31 per hour.