Front Desk Associate

9 hours ago


Charleston, West Virginia, United States VP Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hampton Inn-Downtown. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Greet and welcome guests, providing prompt and professional service
  • Answer incoming calls, direct inquiries, and take accurate messages
  • Maintain the cleanliness and organization of the front desk area and common spaces
  • Adhere to company policies and procedures
  • Handle sensitive and confidential information with discretion
  • Update and maintain guest records in the reservation system
  • Process payments and reconcile cash drawer at the end of each shift
  • Generate reports as needed

Requirements

  • High school diploma or equivalent
  • 1-2 years customer service experience
  • Excellent communication skills, both written and verbal
  • Friendly and outgoing personality
  • Ability to stay calm and professional under pressure
  • Strong organizational skills and attention to detail

Preferred Qualifications

  • Previous experience working in a hotel or related industry
  • Proficiency with computers and software programs, including Microsoft Office and property management systems


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