Front Desk Associate
9 hours ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hampton Inn-Downtown. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Greet and welcome guests, providing prompt and professional service
- Answer incoming calls, direct inquiries, and take accurate messages
- Maintain the cleanliness and organization of the front desk area and common spaces
- Adhere to company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
Requirements
- High school diploma or equivalent
- 1-2 years customer service experience
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
Preferred Qualifications
- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs, including Microsoft Office and property management systems
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