Customer Service Assistant Manager

3 days ago

Charleston, West Virginia, United States Food Lion Full time
Job Title: Customer Service Assistant Manager

At Food Lion, we are seeking a highly motivated and customer-focused Customer Service Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading and managing a team, and driving sales growth.

Responsibilities:
  • Support the management and duties of store operations to meet financial and sales goals
  • Build associate and customer relations and promote a strong culture in support of Food Lion Strategy
  • Maintain solid communications with the management team, all associates in the store and throughout the organization
  • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
  • Hire, train, and develop associates to meet department needs
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
  • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Control store expenses through proper ordering, care for supplies and equipment
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure proper control of all store funds and company assets
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT) and Training guide
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Performs all other duties as assigned
  • Bend and lift products weighing up to 15 lbs

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