Front Office Supervisor

4 days ago


Charleston, West Virginia, United States Holiday Inn Express Charleston Full time
{"title": "Front Office Supervisor", "description": "Lead the Front Desk Team at Holiday Inn Express Charleston

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Holiday Inn Express Charleston. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent guest service and efficient operations
  • Manage front desk operations, including guest check-in, check-out, and room assignments
  • Monitor and maintain accurate records of guest information, room status, and financial transactions
  • Ensure compliance with hotel policies and procedures, as well as industry standards
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
Requirements:
  • Minimum 1 year of experience in a front desk supervisory role in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment and prioritize tasks
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
", "lang_code": "en"}

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