Field Operations Coordinator

2 weeks ago


Roseland New Jersey, United States DISH Full time

Company Overview:
DISH, a subsidiary of EchoStar, has been innovating the landscape of connectivity for over four decades.

Our services encompass satellite television, live streaming, on-demand content, smart home installations, mobile solutions, and we are in the process of constructing America's First Smart NetworkTM.

Our portfolio includes brands such as EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview:


The In-Home Services division is at the forefront of our field operations, overseeing thousands of technicians across nearly 100 locations nationwide.

We are committed to fostering a collaborative environment where our employees manage inventory, fleet operations, and performance metrics - IHS is essential in connecting our customers with top-tier products and services offered by DISH.


Key Responsibilities:
Field Operations Coordinators play a vital role in supporting our technicians and the organization in achieving their objectives.

Our primary responsibility is to ensure that technician resources are optimized to serve our customers promptly and effectively.

This includes making real-time route adjustments and modifying customer appointment schedules.

Bilingual proficiency in Spanish is advantageous.

Essential Duties:
• Communicating in real-time with In-Home Service Professionals regarding any issues and necessary routing changes.
• Collaborating with technicians to facilitate same-day customer appointments.
• Monitoring and updating appointment progress with field management.
• Referring and assigning additional tasks to external subcontractors.
• Managing incoming customer inquiries and directing them appropriately.
• Maintaining focus and accuracy throughout various daily tasks.

Qualifications:

Skills and Experience:
• Advocate for customer satisfaction; possess the motivation to enhance your knowledge of tools and resources for delivering exceptional customer service.
• Communicate effectively, both in writing and verbally, with all organizational levels.
• Organize, prioritize, and oversee tasks for efficient work completion.
• Adapt to evolving responsibilities and priorities in a dynamic, growth-oriented, and time-sensitive environment.
• Demonstrate the initiative to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software.

Education:
A Bachelor's degree from an accredited institution is preferred; or a combination of education and relevant experience.

Benefits:
We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company matching, employee stock purchase plan, career advancement opportunities, and a flexible time-off policy; all benefits can be reviewed in detail.

The base salary range provided is a guideline.

Individual total compensation will vary based on qualifications, skill level, and competencies; compensation is influenced by the role's location and may change based on work location.

Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.

Salary Range:
USD $30.00 / Year

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