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Senior Field Operations Coordinator

2 months ago

Roseland New Jersey, United States DISH Full time
About DISH

DISH is a leading provider of satellite television services, live-streaming, and on-demand programming. Our company has been at the forefront of innovation for over 40 years, with a strong presence in the market through our various brands, including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.

About the Role

The In-Home Services (IHS) team is responsible for leading field operations across the country, with a focus on delivering exceptional customer experiences. As a Senior Field Resource Coordinator, you will play a critical role in driving business growth and success by providing strategic support to our field professionals.

Key Responsibilities
  • Effectively communicate with internal and external business partners to drive collaboration and achieve business objectives.
  • Analyze data and provide detailed feedback to inform business decisions.
  • Accurately track results of multiple pilots and initiatives to measure success.
  • Utilize problem-solving skills to overcome unforeseen obstacles and drive business growth.
  • Collaborate with multiple functions of the business and peers to achieve shared goals.
  • Adapt to ambiguity and document daily workload to ensure seamless operations.
  • Effectively handle customer and business partner escalations to maintain high levels of customer satisfaction.
  • Occasionally handle frontline escalations from Area FRCs and field partners to provide timely support.
Requirements
  • Excellent written and verbal communication skills to develop and maintain business relationships.
  • Exceptional multi-tasking and prioritization ability to accommodate requests from business partners and identify critical tasks.
  • Superior work ethic and reliable attendance track record to ensure consistent performance.
  • Adaptability and critical thinking skills to develop and improve processes and solve problems.
  • Ability to retain multiple levels of information to provide strategic support.
Benefits

We offer a comprehensive benefits package, including flexible spending accounts, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. Our benefits are designed to support your well-being and help you achieve a better work-life balance.