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Digital Service Specialist

2 months ago


Roseland, New Jersey, United States Canon Solutions America, Inc. Full time
Job Summary

We are seeking a highly skilled Digital Service Specialist to join our team at Canon Solutions America, Inc. As a Digital Service Specialist, you will be responsible for delivering exceptional customer service and technical support to our clients. This is a full-time position that requires full-time presence at your assigned office(s)/worksite(s)/territory.

Key Responsibilities
  • Provide technical support and maintenance services to customers, ensuring timely and efficient resolution of issues.
  • Collaborate with cross-functional teams to identify and resolve product failure trends and serviceability issues.
  • Develop and maintain strong relationships with customers, ensuring high levels of satisfaction and loyalty.
  • Stay up-to-date with the latest technical knowledge and industry trends, applying this expertise to drive business growth and improvement.
  • Meet or exceed performance metrics and targets, contributing to the overall success of the team and organization.
Requirements
  • Bachelor's degree in a related field or equivalent experience required.
  • Strong technical knowledge and problem-solving skills, with the ability to learn and adapt quickly.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to travel, with a valid driver's license and acceptable driving record.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We empower companies of all sizes to succeed by supplying market-leading digital and traditional printing and document management solutions. Our company is committed to promoting professional innovation, driving sustainability, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.

What We Offer
  • Competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
  • A comprehensive list of benefits and perks is available at [insert link].
Workstyle Description

This position requires full-time presence at your assigned office(s)/worksite(s)/territory.