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Field Operations Coordinator
2 months ago
Position Summary: The Field Service Coordinator is accountable for organizing the schedules of field technicians and managing related documentation tasks.
This position transitions to a hybrid work environment following the completion of training.
Key Responsibilities:
- Manage customer inquiries regarding field service operations.
- Collaborate with facility management teams to arrange field service appointments.
- Respond promptly to cancellations and urgent service requests.
- Assess customer requirements for authorization signatures prior to scheduling services.
- Prepare and distribute reports to clients post-service completion or upon request.
- Provide reports to the finance department for invoicing purposes.
- Organize daily field service activities for unresolved issues.
- Handle requests from the billing department for site readings.
- Process commissioning requests from the sales team.
- Scheduling: Initiate proactive communication with clients to arrange necessary annual testing, establish service dates, and confirm appointments.
- Service Coordination: This role demands exceptional organizational skills to ensure all parties are informed of changes and required tasks during on-site visits. Review documentation to ensure successful outcomes and address any issues swiftly and effectively.
- Reporting and Documentation: Responsible for compiling reports and generating official documents for mandatory state tests, ensuring completeness and following up as necessary.
- Deliver exemplary customer service and professionalism to clients through various communication channels. Ensure clarity in communication and timely responses to requests.
- In the long term, this role will necessitate knowledge of submetering, state reporting regulations, and basic troubleshooting of common issues. While candidates with an electrical background are preferred, those with strong scheduling and customer service experience who are eager to learn are also encouraged to apply.
- Compile monthly performance and efficiency reports for the department.
Required Skills:
- Exceptional record-keeping and organizational abilities.
- Proficiency in Microsoft Office Suite.
Education and Experience:
- 3-5 years of experience in customer service is required.
- Familiarity with the bidding process or construction industry is advantageous.
- A Bachelor's degree is preferred.
- Experience in property management is a plus.
METERGY SOLUTIONS LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status, or any other characteristic protected by law.
