Customer Service Representative

1 week ago


Toledo, Ohio, United States Zepf Full time
Job Title: Call Center Representative

Zepf Center is seeking a highly skilled and detail-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for operating a telephone business system to serve our customers by taking incoming calls and determining their needs.

Key Responsibilities:
  • Intake and Scheduling: Screen callers to identify eligibility for services, collect and enter demographic and insurance information, and schedule medical appointments for patients.
  • Liaison and Communication: Direct calls to other departments as needed, send communication to clinical staff, and use sound judgment in handling calls, especially with upset patients.
  • Service and Support: Make reminder calls, provide assistance with other clerical duties, and protect patient health information for confidentiality and authorized access.
Requirements:
  • Education: High School Diploma or GED required.
  • Experience: Two years of experience in a similar role preferred.
  • Skills: Highly computer proficient.
Benefits:
  • Generous Benefit Offerings: No premium high-deductible medical insurance plan with an attached health savings plan, free telemedicine services, dental insurance, vision coverage, 403(b) retirement plan, employer-paid life insurance, and more.


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