Guest Services Associate

1 week ago

Cincinnati, Ohio, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Guest Services Associate at Holiday Inn Hotel & Suites Cincinnati Downtown may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.

Compensation:

$15 hourly

Key Responsibilities:
  • Welcome and register guests upon arrival, ensuring a smooth check-in experience while providing room keys and relevant information.
  • Address and resolve guest inquiries and complaints in a professional manner.
  • Manage incoming calls and assist with room bookings, providing information on rates, availability, and hotel amenities.
  • Maintain accurate and up-to-date records of guest accounts and transactions.
  • Coordinate with housekeeping to ensure that guest rooms are prepared and ready for occupancy.
  • Remain active and engaged throughout your shift, typically lasting 8 hours in a fast-paced environment.
Qualifications:
  • High school diploma, GED, or equivalent required.
  • Proficient in Microsoft Office and familiar with reservation management systems.
  • Preferred experience of at least one year in a hospitality role, particularly in front desk operations.
  • Ability to handle phone inquiries and manage stressful situations effectively.
  • Strong organizational, time management, and customer service skills.
  • Must be able to stand for extended periods during a typical shift.
About Holiday Inn Hotel & Suites Cincinnati Downtown

As a prominent establishment in the hospitality sector, Holiday Inn Hotel & Suites Cincinnati Downtown is dedicated to providing outstanding service and ensuring guest satisfaction. Our commitment to excellence is reflected in our operational standards and the professional development of our staff. We believe that a positive work environment fosters exceptional guest experiences, and we strive to create a culture of support and growth for our employees.

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