Guest Services Associate
2 weeks ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Hospitality Front Desk Representative at Holiday Inn Hotel & Suites Cincinnati Downtown may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay.
Key Responsibilities:- Welcome and assist guests during check-in and check-out processes, ensuring all necessary information is collected and recorded accurately.
- Address and resolve any guest inquiries or complaints with professionalism and efficiency.
- Manage incoming calls and online booking requests, providing information about room availability, rates, and hotel amenities.
- Maintain accurate records of guest accounts and transactions to ensure smooth operations.
- Coordinate with housekeeping to ensure rooms are prepared and ready for guests.
- Stay active and engaged throughout your shift, adapting to the fast-paced environment of the hotel.
- High school diploma or equivalent is required.
- Proficient in Microsoft Office and familiar with reservation management systems.
- Previous experience in the hospitality sector, particularly in a front desk role, is preferred.
- Strong communication skills and the ability to handle stressful situations calmly.
- Excellent organizational and time management abilities.
- Willingness to stand for extended periods during shifts.
Holiday Inn Hotel & Suites Cincinnati Downtown is dedicated to providing outstanding hospitality and ensuring our guests feel at home. We pride ourselves on our commitment to high standards of service and operational excellence. Our team is vital to our success, and we strive to create a supportive and enjoyable work environment that fosters growth and development.
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Guest Services Associate
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Cincinnati, Ohio, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full timeJob OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Guest Services Associate at Holiday Inn Hotel & Suites Cincinnati Downtown may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and...
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