Hospitality Service Associate
2 weeks ago
Are you enthusiastic about delivering outstanding experiences for visitors? As a Guest Services Representative, you will be the friendly face of our establishment, ensuring that every visitor feels appreciated and well taken care of. Your role will encompass managing reservations, offering insights about local attractions, and facilitating a smooth experience for our guests from arrival to departure.
Compensation:$12 - $14 hourly
Key Responsibilities:- Welcome guests upon their arrival and provide exemplary customer service throughout their visit.
- Address guest requests and inquiries promptly and effectively.
- Assist with check-in and check-out processes, including handling payments.
- Keep the lobby and common areas clean and organized to enhance the guest experience.
- Work collaboratively with other hotel staff to resolve any guest issues or complaints in a timely manner.
- 1-2 years of experience in customer service or the hospitality sector.
- Familiarity with GSuite (Google Docs) or similar software.
- Strong verbal and written communication skills.
- Willingness to work weekends and evenings.
- Valid driver's license and reliable personal vehicle.
Established in 2005, Rolling Hills Hospitality manages 15 hotel properties with a commitment to exceeding guest expectations. The company has become a leading hotel development and management firm in the region by maintaining high operational standards while simplifying processes applicable to various business models. Through our management agreements, we oversee the hiring, training, and leadership of over 300 employees across the Ohio Valley. Rolling Hills Hospitality has built strong relationships with top hotel brands, including Marriott, Hilton, IHG, and Hyatt. Our philosophy is rooted in the belief that by taking care of our employees, they will, in turn, take care of our guests, fostering a positive work environment that promotes growth and enthusiasm for the future.
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