Guest Services Representative
1 week ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Hotel Reception Specialist at Holiday Inn Hotel & Suites Cincinnati Downtown might be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.
Compensation:$15 hourly
Key Responsibilities:- Greet and register guests upon arrival, facilitate check-in and check-out procedures, and provide room keys and information.
- Address and resolve guest inquiries and complaints with professionalism and care.
- Manage incoming calls and assist with room bookings, providing information on rates, availability, and hotel amenities.
- Maintain accurate records of guest accounts and ensure all information is current and precise.
- Coordinate with housekeeping to ensure rooms are prepared and ready for incoming guests.
- Stay active and engaged throughout your shift, typically lasting 8 hours in a dynamic hotel environment.
- High school diploma, GED, or equivalent educational background.
- Proficient in Microsoft Office and familiar with reservation management systems.
- Preferred experience of at least one year in a hospitality role, particularly as a front desk agent.
- Ability to handle phone inquiries and manage stressful situations effectively.
- Strong organizational, time management, and customer service skills.
- Willingness to stand for extended periods during a typical shift.
Holiday Inn Hotel & Suites Cincinnati Downtown is dedicated to providing outstanding hospitality and comfort to our guests. We pride ourselves on our commitment to high operational standards and creating a welcoming atmosphere for both guests and employees. Our focus on employee satisfaction ensures that our team is motivated and equipped to deliver exceptional service, making every guest's stay memorable.
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