Guest Services Representative

1 week ago


Cincinnati, Ohio, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Hotel Reception Specialist at Holiday Inn Hotel & Suites Cincinnati Downtown might be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and check-out process.

Compensation:

$15 hourly

Key Responsibilities:
  • Greet and register guests upon arrival, facilitate check-in and check-out procedures, and provide room keys and information.
  • Address and resolve guest inquiries and complaints with professionalism and care.
  • Manage incoming calls and assist with room bookings, providing information on rates, availability, and hotel amenities.
  • Maintain accurate records of guest accounts and ensure all information is current and precise.
  • Coordinate with housekeeping to ensure rooms are prepared and ready for incoming guests.
  • Stay active and engaged throughout your shift, typically lasting 8 hours in a dynamic hotel environment.
Qualifications:
  • High school diploma, GED, or equivalent educational background.
  • Proficient in Microsoft Office and familiar with reservation management systems.
  • Preferred experience of at least one year in a hospitality role, particularly as a front desk agent.
  • Ability to handle phone inquiries and manage stressful situations effectively.
  • Strong organizational, time management, and customer service skills.
  • Willingness to stand for extended periods during a typical shift.
About Holiday Inn Hotel & Suites Cincinnati Downtown

Holiday Inn Hotel & Suites Cincinnati Downtown is dedicated to providing outstanding hospitality and comfort to our guests. We pride ourselves on our commitment to high operational standards and creating a welcoming atmosphere for both guests and employees. Our focus on employee satisfaction ensures that our team is motivated and equipped to deliver exceptional service, making every guest's stay memorable.



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