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Client Services Associate

2 months ago

Norwalk, Connecticut, United States FYZICAL Therapy and Balance Centers Full time
Position Overview:
FYZICAL Therapy & Balance Centers is on the lookout for a dedicated full-time Client Care Specialist to enhance our team. As the initial and final point of contact for our valued clients, your role is pivotal in ensuring a seamless experience at our state-of-the-art facility. You will collaborate with a passionate team focused on assisting appreciative patients in reclaiming their lives.

Our Commitment:
We strive to revolutionize the physical therapy sector by offering customized, innovative treatment strategies, and we invite you to be part of this transformative journey. Within the FYZICAL family, you will have access to opportunities for professional growth and development under the guidance of a leader who is genuinely invested in your success.

Benefits:
  • Comprehensive health insurance
  • Generous paid time off
  • Competitive salary or hourly pay based on experience
  • Additional benefits and bonus opportunities
Key Responsibilities:
  • Manage client appointments, communications, follow-up calls, and address inquiries from both prospective and existing clients
  • Accumulate and uphold client information; track all client referrals
  • Process payments and conduct insurance verifications
  • Coordinate with physical therapists regarding scheduling, patient arrivals, and specific patient requirements
  • Maintain a record of all correspondence with healthcare providers
  • Oversee daily clinic operations, including opening and closing procedures, inventory management, and ensuring a professional environment
  • Guarantee high levels of patient satisfaction
Qualifications:
  • High school diploma or equivalent
  • Valid driver's license and dependable transportation
  • Excellent communication skills, ability to multitask, and attention to detail
  • Positive demeanor, strong work ethic, integrity, and compassion for individuals experiencing discomfort