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Product Specialist

2 months ago


Norwalk, Connecticut, United States FactSet Research Systems Inc. Full time
About the Role

We are seeking a highly skilled Product Specialist to join our team at FactSet Research Systems Inc. The successful candidate will be responsible for gaining comprehensive knowledge of our products and promoting them internally and externally.

Key Responsibilities
  • Develop product features and understand associated client workflows, end users, and competitors
  • Interface with internal stakeholders and external clients to understand user requirements and desired outcomes, and gather and measure feedback to determine enhancements that deliver value to clients
  • Support resolution of RPDs and Issue Trackers and develop collateral to train and educate users, sales, implementation, support and content to ensure high quality support
  • Motivate and empower the sales team via sales enablement activities
  • Utilize subject matter expertise to help drive solution creation and adoption across our client base
  • Partner with sales and client service to help maintain existing business
Requirements
  • 2-4 years of relevant product experience
  • Attention to detail to ensure high quality products
  • Strong technical, analytical, troubleshooting, organizational, and communication skills
  • Enthusiasm, strong sense of initiative, and a desire to take ownership of project work in an iterative development environment
  • Excellent organization and time management skills
  • Strong communication, presentation, and interpersonal skills
  • Ability to run effective meetings internally and with clients
  • Understanding of Product Development best practices, including Agile development, SDLC, User Stories and Acceptance criteria, and product release best practices
  • Big-picture, critical thinker who is capable of taking a creative or clever approach to problem-solving
Desired Attributes
  • Interest in learning new technologies and how multiple systems work together
  • Ability to work independently and collaboratively with team members in other offices
  • Ability to work on multiple projects with shifting priorities
  • Experience with Agile methodologies
  • Experience with stakeholder communication and messaging
  • Experience using JIRA or other agile development tools
  • Experience using collaboration tools (e.g., Confluence, SharePoint, etc.)
  • Previous experience and knowledge of APIs and/or Python
Education
  • Bachelor's Degree in STEM, Finance, economics or other relevant field
Compensation

The budgeted amount range for this position in the states of Connecticut and New York is $72,000-$90,000.

About FactSet

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity