Technical Support Specialist
2 weeks ago
LHH Recruitment Solutions is collaborating with a prominent organization to fill a Help Desk Technician position. This role presents a unique opportunity to become part of a vibrant IT support team on a contract-to-hire basis.
Role Overview:
We are in search of a proficient Help Desk Technician to enhance our client's IT service delivery. This position is crucial for ensuring effective technical assistance for the workforce, particularly during peak operational periods.
Position Details:
Title: Help Desk Technician
Location: Onsite in Oakland, CA
Employment Type: Contract-to-Hire
Core Responsibilities:
- Deliver technical assistance primarily in a Mac-centric environment.
- Employ JAMF for streamlined device management.
- Provide support for Microsoft Office, Office365, and Adobe Creative Cloud software.
- Execute general desktop support and help desk duties, with a focus on Tier 1 assistance.
- Collaborate with a dedicated team comprising a help desk technician, a system administrator, and the IT Director.
- Assist approximately 250 users within the organization.
- Significant experience with Mac operating systems.
- Expertise in JAMF, Microsoft Office, Office365, and Adobe Creative Cloud.
- Preferred but not mandatory: A+ or Apple certification.
- Strong analytical skills and a customer-focused mindset.
- Onsite attendance is required from Monday to Friday.
- Comprehensive medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits, along with an EAP program and commuter benefits.
- 401K plan with flexible coverage options to suit individual needs.
- Eligible paid leave may include Paid Sick Leave and other mandated paid leave, as well as holiday pay.
- Applicants must have authorization to work for any employer in the U.S. and must reside within the country. Sponsorship for employment visas is not available at this time.
- No C2C applicants, please.
Managed by: LHH Recruitment Solutions
We are an Equal Opportunity Employer, including veterans and individuals with disabilities. For further details regarding our privacy practices, please refer to our Candidate Privacy Information Statement.
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