IT Support Specialist

2 weeks ago


Oakland, California, United States Triune Infomatics Inc Full time

Position Title: Desktop Support Technician

Company: Triune Infomatics Inc

Overview: The Desktop Support Technician is tasked with delivering comprehensive technical assistance and support to users across various locations. This role is essential in ensuring that all hardware and software systems operate smoothly and efficiently.

Role Responsibilities:

  • Deliver technical assistance through various channels including in-person, telephonic, and remote support.
  • Set up, configure, and troubleshoot both hardware and software systems.
  • Execute hardware installations and manage equipment setup procedures.
  • Carry out system refresh processes, including operating system installations and data transfers.
  • Maintain a high standard of customer service and support for all end-users.

Qualifications:

  • Proven experience in desktop support roles, either Level 1 or Level 2.
  • Expertise in hardware setup and installation procedures.
  • In-depth knowledge of Windows operating systems.
  • Familiarity with software installation and update processes.
  • Basic understanding of network connectivity and troubleshooting techniques.
  • A valid driver's license is required.


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