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Technical Support Specialist

2 months ago

Oakland, California, United States LHH Recruitment Solutions Full time

LHH Recruitment Solutions is collaborating with a prominent organization seeking to fill a Help Desk Technician position. This role presents a valuable opportunity to become part of a proactive IT support team on a contract-to-hire basis.

Role Overview:
We are in search of a proficient Help Desk Technician to enhance our client's IT support services. This position is crucial for ensuring effective technical assistance for the staff, particularly during times of heightened demand.

Position Details:
Title: Help Desk Technician
Location: Onsite
Employment Type: Contract-to-Hire

Key Responsibilities:

  • Deliver technical assistance primarily in a Mac environment.
  • Utilize JAMF for streamlined device management.
  • Provide support for Microsoft Office, Office365, and Adobe Creative Cloud applications.
  • Conduct general desktop support and help desk functions, focusing on Tier 1 support.
Team Composition:
  • Work alongside a dedicated team, including a help desk technician, a system administrator, and the IT Director.
  • Assist approximately 250 users within the organization.
Qualifications:
  • Extensive experience with Mac systems.
  • Proficiency in JAMF, Microsoft Office, Office365, and Adobe Creative Cloud.
  • Preferred but not mandatory: A+ or Apple certification.
  • Strong analytical skills and a customer-focused mindset.
Work Schedule:
  • Onsite presence required Monday through Friday.
Benefits:
  • Comprehensive medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
  • Flexibility to select coverage options that suit individual needs.
  • Eligible paid leave may include Paid Sick Leave and other mandated paid leave, along with Holiday pay.
Additional Information:
  • Applicants must be authorized to work for any employer in the U.S. and reside stateside. Sponsorship for employment visas is not available at this time.
  • No C2C applicants, please.
Compensation: $25.00 to $30.00 per hour

Equal Opportunity Employer/Veterans/Disabled