IT Support Specialist

Position: IT Support Specialist

Salary:$27.00 per hour

Classification: Full-Time, Regular, Non-exempt

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

Transdev is the contractor that oversees the East Bay Paratransit program (rides for people with disabilities). Our web site is and we're located in downtown Oakland above the 19th St. BART station. In addition to competitive salary and a convenient location, Transdev offers an attractive benefits package, including health, dental, vision care, life insurance and a 401k plan.

THE POSITION

We are seeking an IT Specialist to support the IT Department and (IT) Systems Administrator for East Bay Paratransit. The Specialist will work with department staff, operational personnel, and senior management, and is responsible for the Management of the East Bay Paratransit infrastructure and software support.

This position offers an attractive benefits package, including 401(k) with company contribution, medical, dental and vision, paid time off & vacation.

EXAMPLES OF DUTIES

Duties include, but are not limited to the following:

• Familiar with multiple-site operations, VPN technologies
• Install, configure, and maintain networks, servers and workstations
• Troubleshoot Windows 10/11 related software issues
• Support & Troubleshoot EBPT production software client & server
• Provide strong professional customer service
• Printer, Fax, and other peripherals support and maintenance
• Consult with and advise management on operational system problems
• Assist in the troubleshooting of Help Desk calls/tickets/emails
• Routine and emergency maintenance visits to EBPT local and our 3 Providers
• After-Hours/On-Call support
• Other duties as assigned

WORK SCHEDULE

This position must be available to work a set schedule, any day of the week, including weekends, between 8:00-5:00PM. Will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays. Occasional overtime may be required.

MINIMUM QUALIFICATIONS

Possess a high school diploma or equivalent. Experience working with the elderly or persons with disabilities preferred. Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities. Experience using a personal computer is a must. Have proficient English skills both verbally and in written form. Must be organized and focused.

ADDITIONAL QUALIFICATIONS

• 2+ years work experience in IT environments
• Ability to work without supervision
• Learn/Support proprietary applications
• Self-Motivated
• Excellent communications skills

EDUCATIONAL & TECHNICAL CERTIFICATIONS REQUIRED:

• Associate's Degree

EDUCATIONAL & TECHNICAL CERTIFICATIONS PREFERRED:

• Technical Experience/Expertise Preferred:
• Microsoft Server 2012 – 2022
• Windows 10/11
• MSSQL
• Microsoft Office 365
• Ticketing Systems
• Dell Servers & Lenovo Workstations
• MiTel/ShoreTel phone systems are a plus
• Microsoft / MCSE / MCP
• A+

PHYSICAL DEMANDS:

• Position requires individual to be able to travel, if need be, to Provider locations within the area.
• Individual must be willing to work in a fast-paced, high pressure environment, at times.
• The operations of East Bay Paratransit are 24 X 7, 365, so occasional evening or weekend work may also be required to meet deadlines or meet support needs.
• Position will also require individual to participate in a biweekly 24 hour X 7 on call rotation.

ENVIRONMENT

Majority of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. Some off-site work setting may be necessary dependent on need. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Information Technology (IT)

Job Type: Full Time

Req ID: 3048

Pay Group: YR8

Cost Center: 5840

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.