Field Representative for Product Support

2 weeks ago


Chicago, Illinois, United States Doosan Bobcat Full time

Position Overview

The role of the Product Support Field Representative involves delivering exceptional product and technical assistance for forklift trucks manufactured by the company. This position is crucial for fostering growth within National Accounts service divisions, performing warranty assessments, and troubleshooting in the field.

Key Responsibilities

  • Provide comprehensive product support for company-manufactured forklifts within the designated territory.
  • Assist internal teams with service-related inquiries and projects.
  • Conduct training sessions to enhance the skills of Dealer Accounts service representatives.
  • Document all relevant calls in the Service Call Center.
  • Regularly follow up on all territory-related issues.
  • Prepare and submit weekly reports detailing activities to management.
  • Review significant warranty claims in collaboration with the warranty department.
  • Disseminate updated technical information to Dealer Accounts.
  • Maintain communication with all internal partners through messaging systems.

Qualifications

Education: High School Diploma (or equivalent) is required; alternatively, 5 to 10 years of relevant experience in Lift Trucks may be considered.

Travel Requirements

Willingness to travel as necessary to support Dealer Accounts within the assigned territory, which may involve up to 70% travel.

Skills and Abilities

  • Language Skills: Proficient in reading and interpreting safety rules, operating instructions, and procedure manuals. Capable of writing routine reports and effectively communicating in group settings.
  • Mathematical Skills: Ability to perform calculations involving discounts, interest, commissions, and basic algebra and geometry.
  • Reasoning Skills: Capable of applying common sense to carry out instructions and address problems involving multiple variables.

Physical Demands

The role requires the ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment is typically loud, and reasonable accommodations may be made for individuals with disabilities to perform essential functions.

As part of a global organization, the company is dedicated to empowering individuals to achieve more and is committed to fostering an inclusive and diverse workforce.



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