Field Support Technician

2 weeks ago


Chicago, Illinois, United States Sky Systems, Inc. Full time
Job Overview

Position: Field Support Technician

Location: On-Site

Contract Type: Long-term

Work Schedule: Monday to Friday, 8 AM to 5 PM

The Field Support Technician will play a crucial role in the installation, configuration, and troubleshooting of various IT infrastructure components. This position encompasses a wide array of IT hardware and software support, including basic experience with audio-visual systems in meeting rooms and video conferencing technologies.

The ideal candidate will possess 3 to 5 years of experience in a field service support role, with a focus on the configuration, implementation, and maintenance of IT equipment such as laptops, desktops, and peripherals. The technician will be responsible for addressing technical issues that require on-site assistance.

Key Responsibilities:

  • Install, maintain, and repair both company and multi-vendor systems, which include hardware, software, and networking products.
  • Diagnose and resolve hardware performance issues, including making decisions regarding the replacement of user workstation equipment.
  • Manage follow-up services or escalate problems as necessary.
  • Contribute to the implementation of new service solutions as directed by supervisors.
  • Conduct video conferencing meetings and dry-run tests as required.
  • Oversee the management of IT assets, ensuring proper tagging and tracking.
  • Ensure a seamless experience for new users by performing necessary onsite testing and setup.
  • Exhibit a friendly demeanor and strong interpersonal skills to collaborate effectively with team members and clients.
  • Demonstrate strong problem-solving abilities and adaptability to changing situations.
  • Handle hardware and application support queries efficiently.
  • Take ownership of issues from initiation to resolution.
  • Escalate complex issues to higher-tier support teams when necessary.
  • Maintain knowledge of operating systems and applications to provide high-level support.
  • Familiarity with incident management and service request processes.
  • Proficient in Microsoft Desktop OS and standard productivity applications.
  • Knowledge of Apple-MAC operating systems and devices.
  • Experience with ServiceNow ticketing tool.

Company Overview

Sky Systems, Inc. (DBA SkySys) is a leading technology consulting firm operating in the USA and Canada. We specialize in various services including Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), and Value Added Reseller (VAR) partnerships with industry leaders. Our commitment to excellence drives us to hire top talent globally.



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