Field Support Technician
2 weeks ago
Position: Field Support Technician
Location: On-Site
Contract Type: Long-term
Work Schedule: Monday to Friday, 8 AM to 5 PM
The Field Support Technician will play a crucial role in the installation, configuration, and troubleshooting of various IT infrastructure components. This position encompasses a wide array of IT hardware and software support, including basic experience with audio-visual systems in meeting rooms and video conferencing technologies.
The ideal candidate will possess 3 to 5 years of experience in a field service support role, with a focus on the configuration, implementation, and maintenance of IT equipment such as laptops, desktops, and peripherals. The technician will be responsible for addressing technical issues that require on-site assistance.
Key Responsibilities:
- Install, maintain, and repair both company and multi-vendor systems, which include hardware, software, and networking products.
- Diagnose and resolve hardware performance issues, including making decisions regarding the replacement of user workstation equipment.
- Manage follow-up services or escalate problems as necessary.
- Contribute to the implementation of new service solutions as directed by supervisors.
- Conduct video conferencing meetings and dry-run tests as required.
- Oversee the management of IT assets, ensuring proper tagging and tracking.
- Ensure a seamless experience for new users by performing necessary onsite testing and setup.
- Exhibit a friendly demeanor and strong interpersonal skills to collaborate effectively with team members and clients.
- Demonstrate strong problem-solving abilities and adaptability to changing situations.
- Handle hardware and application support queries efficiently.
- Take ownership of issues from initiation to resolution.
- Escalate complex issues to higher-tier support teams when necessary.
- Maintain knowledge of operating systems and applications to provide high-level support.
- Familiarity with incident management and service request processes.
- Proficient in Microsoft Desktop OS and standard productivity applications.
- Knowledge of Apple-MAC operating systems and devices.
- Experience with ServiceNow ticketing tool.
Company Overview
Sky Systems, Inc. (DBA SkySys) is a leading technology consulting firm operating in the USA and Canada. We specialize in various services including Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), and Value Added Reseller (VAR) partnerships with industry leaders. Our commitment to excellence drives us to hire top talent globally.
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