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Product Support Field Representative
2 months ago
We are seeking a highly skilled Product Support Field Representative to join our team at Doosan Bobcat North America. As a key member of our organization, you will provide expert product support and technical assistance to our customers, ensuring their success with our forklift trucks.
Key Responsibilities- Provide product support and technical assistance to customers, including troubleshooting and resolving issues with forklift trucks.
- Work closely with Dealer Accounts to analyze and review service components, providing training and support to elevate their service capabilities.
- Collaborate with internal departments to support service-related inquiries and projects.
- Conduct training sessions for Dealer Accounts service representatives to enhance their product knowledge and technical skills.
- Enter all relevant calls into the Service Call Center and follow up on territory issues on a weekly basis.
- Prepare and submit weekly reports detailing activities to the general manager.
- Review high-dollar warranty claims with the warranty department and provide updated technical information to Dealer Accounts.
- Communicate effectively with internal partners via message systems.
- Associate's Degree in a technical or related field (or equivalent experience).
- 2-5 years of experience in the product support field, preferably with material handling equipment.
- Strong technical knowledge and product expertise.
- Excellent interpersonal, communication, and listening skills.
- Effective negotiation and business acumen.
- Ability to make sound, timely decisions.
- Self-motivated with strong time management skills and priority focus.
- MS Office Suite proficiency.
- Valid driver's license with a clean Department of Motor Vehicle (DMV) driving record.
The noise level in the work environment is usually loud. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
About Doosan Bobcat North AmericaAs a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, we offer our customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with our North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, attachments, and services. We are committed to empowering people to accomplish more.
Equal Opportunity EmployerWe are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law.
