Client Relations Specialist

2 weeks ago

New York, New York, United States Cosentino Group Full time

Client Relations Specialist

At Cosentino Group, we are seeking a dedicated Client Relations Specialist to become a vital part of our Distribution Center team. Our Centers exemplify our commitment to delivering exceptional service to our clients, combining the roles of a warehouse, product showcase, and sales network.

With a global presence in over 80 countries, we pride ourselves on our remarkable growth trajectory, driven by innovative products such as Silestone, Dekton, and Sensa by Cosentino. This role offers an opportunity for career advancement and the development of leadership capabilities.

As a Client Relations Specialist, your primary responsibility will be to provide outstanding service, acting as a crucial link between our clients and the organization. You will assist with various inquiries related to pricing, product availability, order confirmations, delivery schedules, and invoicing.

To excel in this position, you should focus on supporting both external and internal clients, communicating with patience, empathy, and enthusiasm. Our Client Relations Specialists are dedicated to understanding our clients' needs and advocating for them when necessary.

Key Responsibilities:

  1. Foster and maintain strong client relationships through effective communication and operational support.
  2. Process, track, and follow up on client purchase orders.
  3. Provide timely and accurate information regarding material delivery and order status, proactively informing clients and the sales team of any discrepancies.
  4. Communicate material lead times, product availability, and pricing to clients in a friendly and efficient manner, ensuring exceptional service.
  5. Handle invoice creation and necessary corrections, as well as manage material returns.
  6. Coordinate showroom visits, leading material presentations and reservations.
  7. Resolve client issues from order placement to delivery, while managing account receivables.
  8. Offer support to clients via phone, in-person, and email communications.
  9. Conduct analyses in SAP as requested by management or the sales team.
  10. Oversee showroom maintenance, including supply ordering, equipment upkeep, and marketing material placement.
  11. Log daily visitor interactions and events in our CRM system.
  12. Assist the sales team by preparing sample shipments and monitoring stock levels, highlighting potential stock issues to help achieve sales targets.
  13. Perform additional tasks as assigned by management.

Qualifications:

Experience:

  • Minimum of 3 years in a client service role.
  • At least 2 years of experience with invoicing and order processing.

Education:

  • High School Diploma or GED required.
  • College degree preferred.

Knowledge:

  • Proficient in computer applications, including Outlook, Excel, and Word.
  • Familiarity with SAP, ERP, or order management systems is a plus.

Skills:

  • Exceptional client service abilities, with experience in a fast-paced environment.
  • Strong multitasking capabilities.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Advanced proficiency in both French and English is preferred in specific regions.

Preferred Attributes:

  • Self-assured and adaptable.
  • Proactive and safety-conscious.
  • Passionate and respectful towards others.

About Cosentino Group:

Cosentino Group is a family-owned leader in the production of Silestone quartz surfaces, specializing in the design, manufacturing, and distribution of architectural and decorative solutions from natural stone. We are committed to innovation and environmental sustainability, utilizing advanced technology to create high-quality products for both residential and commercial spaces.

Cosentino Group is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications.

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