Sales Support Manager

2 weeks ago


Mesa, Arizona, United States Chico's FAS Full time
Position Overview:

The Retail Operations Assistant Manager plays a pivotal role in assisting the Store Manager to foster a customer-centric and product-oriented sales environment. This position is integral to ensuring that our core values and guiding principles are reflected in all store activities, including managing sales operations, safeguarding assets, and overseeing human resources functions to deliver an exceptional customer experience and optimize profitability.


Key Responsibilities:
  • Performance Management: Analyze sales data and key performance indicators to identify business needs; collaborate with the Store Manager to implement effective business and sales strategies.
  • Team Accountability: Set and communicate clear expectations, ensuring that the store team meets all brand, performance, and behavioral standards.
  • Operational Oversight: Manage payroll and supply budgets while overseeing daily operational tasks such as scheduling, inventory audits, and compliance with cash handling policies.
  • Visual Merchandising: Ensure that the store's visual presentation and organization align with brand standards.
  • Sales Team Development: Cultivate a high-performance culture by motivating the sales team to achieve set sales and productivity goals.
  • Customer Engagement: Model and promote exceptional customer service standards, ensuring a seamless omni-channel experience.
  • Talent Development: Assist in recruiting, training, and developing a high-performing team, while also providing ongoing coaching and performance assessments.

Qualifications:
  • High School diploma or equivalent.
  • Preferred 2+ years of experience in retail management.
  • Must be at least 18 years old.
  • Excellent verbal and written communication skills.
  • Able to adapt to company-provided technology.
  • Proven track record in customer service and sales leadership.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Demonstrated leadership and team-building capabilities.
  • Knowledge of store operational processes.
  • Ability to communicate effectively with customers and staff.
  • Flexible availability, including nights, weekends, and holidays.

Physical Requirements:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing as part of operational duties.

This position may be available across various brands, and responsibilities may differ accordingly.


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