Client Support Specialist
1 week ago
The Client Support Specialist plays a crucial role in maintaining customer satisfaction by providing assistance over the phone. This position involves addressing and resolving client inquiries related to products or services. The specialist will clarify client concerns, identify the root cause of issues, and offer effective solutions, ensuring timely corrections and necessary adjustments. Additionally, follow-up calls will be conducted to confirm clients are informed about their invoices and to facilitate payment collection or arrangements.
Key Responsibilities:
- Handles orders received via phone, fax, or email.
- Ensures data entry accuracy aligns with orders.
- Collaborates with the finance department for prepay clients and those on credit hold.
- Records and balances daily sales invoices to ensure accurate revenue tracking.
- Manages customer invoicing and filing.
- Utilizes office equipment such as photocopiers, scanners, and voicemail systems.
- Keeps mailing and database systems updated.
- Interacts with customers, visitors, and employees who have inquiries.
- Adds value by addressing customer concerns and escalating issues when necessary.
Qualifications:
- 1-2 years of experience in customer support or a related field is preferred.
- Exceptional phone communication skills.
- Strong verbal and written communication abilities.
- Positive and enthusiastic demeanor.
- Proficient in time management, organizational skills, and multitasking.
- Detail-oriented with a focus on accuracy.
- Exhibits professional behavior.
- Dependable and trustworthy.
- Familiarity with Microsoft Outlook, Word, and Excel.
- Experience with CRM systems, such as ZOHO.
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