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Front Desk Associate: Day

2 months ago

Lincoln, Nebraska, United States Holiday Inn Lincoln Southwest Full time
Hotel Front Desk Associate Opportunity

We are seeking a skilled and professional Front Desk Associate to join our team at Holiday Inn Lincoln Southwest. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Manage guest reservations and check-ins, utilizing our computerized system to ensure accuracy and efficiency.
  • Handle guest requests, such as booking tours or making restaurant reservations, with a focus on providing personalized service.
  • Assist with check-in and check-out processes, including handling payments and issuing keys, while maintaining a high level of professionalism.
  • Respond to phone calls and online inquiries in a timely and courteous manner, providing accurate information and resolving guest concerns.
  • Collaborate with other hotel staff to organize and set up events and meetings, ensuring seamless execution and guest satisfaction.
  • Address guest complaints and concerns with empathy and professionalism, resolving issues promptly and fairly.
  • Perform light cleaning duties, such as wiping down counters and restocking supplies, to maintain a clean and welcoming environment.
  • Other duties as assigned by management.
Requirements:
  • Previous experience as a front desk agent or in a customer service role is preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse guests and colleagues.
  • Ability to multitask and handle a high-volume workload, prioritizing tasks and managing time efficiently.
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
  • Flexibility to work evenings, weekends, and holidays as needed, with a willingness to adapt to changing circumstances.
Benefits:
  • Competitive salary and benefits package.
  • Employee discounts on hotel rooms and amenities.
  • Opportunities for advancement within the company.
  • Professional development opportunities to enhance skills and knowledge.
  • A positive and supportive work environment, fostering a culture of teamwork and collaboration.