Front Desk Team Lead

1 day ago


Lincoln, Nebraska, United States Atrium Hospitality Full time
Front Desk Supervisor Job Description

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Atrium Hospitality. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a smooth and efficient check-in process for our guests.

Key Responsibilities:
  • Provide exceptional customer service by being engaging and taking sincere interest in our guests
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Help to resolve problems through recovery when things aren't quite right
  • Train all new Front Desk Agents to provide exceptional customer service
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
Requirements:
  • Previous hotel front desk experience is a must
  • Supervisory skills training or experience is preferred
  • Excellent verbal and written communication skills and an outgoing and engaging personality
  • Ability to pick up computer skills easily; the front desk operates off a Property Management System
  • Must be able to stand for the duration of the shift
  • Flexible with respect to working days, early mornings, evenings, weekends, and holidays
What We Offer:
  • Competitive compensation plan
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Front Desk Supervisor looking for a new challenge, please apply today



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