Front Desk Representative
4 weeks ago
We are seeking a skilled Front Desk Representative to join our team at Holiday Inn Express & Suites Lincoln Airport. As a Front Desk Representative, you will be responsible for providing exceptional customer service to our guests, managing reservations, and handling various tasks related to the front desk operation.
Key Responsibilities:
- Manage reservations and check guests in and out using a computerized system
- Handle guest requests, such as booking tours or making restaurant reservations
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Assist with organizing and setting up events and meetings
- Handle guest complaints and concerns with grace and professionalism
- Perform light cleaning duties, such as wiping down counters and restocking supplies
- Other duties as assigned
Requirements:
- Previous experience as a front desk agent or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
- Flexibility to work evenings, weekends, and holidays as needed
What We Offer:
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Opportunities for advancement within the company
- Professional development opportunities
- Positive and supportive work environment
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